FAQ
Questions, answered plainly.
If something you need is not covered here, ask directly — the answer will be added to this page.
Working together
How does a project begin?
With a short conversation about your business and what the website or system needs to achieve. After that you receive written questions, a recommended approach and a scope. No work starts, and no payment is requested, before the scope is agreed.
Can I order through Fiverr?
There is no public Fiverr profile yet, so no Fiverr link appears on this site. When one is published it will be added here. Until then, website packages and custom quotes are handled directly through the contact form, and every package states what it includes.
How long does a project take?
Timelines are set in the scope, not promised in advance. A small site with ready content is meaningfully faster than a store with a large catalogue or an assistant that needs content review. You receive a realistic schedule with the quote, and any change is agreed before it affects the date.
Do you work with clients outside Canada?
Yes. The studio is based in Canada and works with clients across Canada, the United States and internationally. Communication is handled in English or Canadian French, and meetings are scheduled across time zones.
Pricing & process
How does website pricing work?
Three introductory website packages are published on the pricing page with fixed prices, delivery estimates and stated inclusions: Starter, Business and Pro. Larger or more complex projects — stores, integrations, AI or multi-language sites — are quoted after a short review, because page count, content readiness, integrations and complexity vary.
What are the typical project stages?
Discovery, planning, design, development, testing and launch. On store or AI projects the middle stages change to suit the work — catalogue and checkout review, or content and escalation design — but the sequence stays predictable.
How do revisions and scope changes work?
Revision rounds are agreed in the quote and applied to the approved design direction. New pages, new features or a change of direction after approval are quoted separately, so nobody is surprised by the final invoice.
Do you offer payment plans?
Projects are typically split into a deposit and a final payment, confirmed in the written quote. The exact arrangement depends on the size and duration of the project.
Hosting, ownership & support
Do you handle hosting and domain registration?
We help you choose and configure hosting and a domain, and we can set both up in your name so you retain control. Hosting and domain fees are paid to those providers, not to the studio.
Who owns the website after handover?
You do. On final payment you receive ownership of the delivered design and site content, along with the account access needed to run it. Third-party platforms, fonts and stock assets remain subject to their own licences.
Do you offer updates and maintenance?
Yes. Maintenance can cover software updates, backups, small content changes and technical checks. It is arranged separately from the build, either as needed or on a recurring basis.
E-commerce, AI & CRM
Can you set up an online store and take payments?
Yes. Stores are built and configured on modern commerce platforms, with an established payment processor connected and test orders reviewed before launch. Sales, conversion rates or revenue are never guaranteed — those depend on your products, pricing and audience.
What can an AI chatbot actually do — and what can’t it?
A scoped assistant can answer questions from your approved content, collect enquiry details, qualify leads and hand the conversation to a person. It cannot guarantee perfect accuracy, replace judgement, or provide 24/7 uptime independent of the providers it relies on. A fully autonomous agent that takes business actions on its own is a different, higher-risk project.
Will a CRM integrate with my website?
Usually, if the platform exposes the right API on your plan. Forms can be connected so enquiries create contacts or deals and trigger notifications. Compatibility is confirmed during scoping — no integration with every platform is assumed or promised.
Still deciding
Still have a question?
Send it through the contact form. Questions that come up more than once get added to this page.
