Terms of Service

Services

Boreal Web Solutions provides design, development, configuration and consulting services for websites, online stores, branding, automation and CRM systems. The exact services for each engagement are listed in the written quote.

Work is performed as an independent contractor. Nothing in these terms creates an employment, partnership or agency relationship between you and Boreal Web Solutions.

Quotes and scope

Quotes are prepared after a review of your requirements and describe the deliverables, the assumptions they depend on, the timeline and the price for that scope.

Anything not listed in the scope is excluded. Additional pages, features, integrations or a change of direction after design approval require a separate quote and may affect the timeline.

Client responsibilities

Timely delivery depends on the information and access we need from you: content, images, brand assets, account access, feedback and approvals. Delays in providing these may move the project schedule.

You confirm that you have the right to use any content, imagery, logo or trademark you supply, and that the material does not infringe the rights of others.

Payment

Payment terms are stated in the quote and are typically split into a deposit before work begins and a final payment before or at handover. Work may be paused if an invoice is overdue.

Third-party costs — hosting, domains, platform subscriptions, payment processing, stock assets or API usage — are paid by you directly to those providers unless explicitly included.

Revisions and approvals

The number of revision rounds is stated in the quote. Revisions apply to the approved design direction; replacing that direction is treated as new work.

Approval of a design or stage confirms that the direction is accepted. Issues found after approval that relate to agreed requirements will be corrected; preferences that change the agreed direction are quoted separately.

Third-party platforms

Projects may depend on third-party platforms, APIs, hosting providers and payment processors. Their availability, pricing, limits and policies are outside our control, and we make no guarantee that a third-party service will remain available or unchanged.

Where a platform changes or withdraws a capability, remediation work is quoted as a new engagement unless covered by a separate maintenance arrangement.

Intellectual property

On final payment, you receive ownership of the final design and site content delivered for your project. Until payment is complete, the work remains the property of Boreal Web Solutions.

We retain the right to display non-confidential work in a portfolio unless you request otherwise in writing. Third-party components, fonts, stock assets and platform templates remain governed by their own licences.

AI and automation limitations

AI assistants and automation depend on third-party models, platforms and the content they are given. We do not guarantee perfect accuracy, continuous availability or specific business outcomes, and you remain responsible for reviewing outputs and for decisions made using these systems.

Confidentiality

Each party will keep the other’s non-public business information confidential and use it only for the purpose of the engagement, except where disclosure is required by law.

Limitation of liability

Services are provided with reasonable professional care. To the extent permitted by law, Boreal Web Solutions is not liable for indirect or consequential losses, including lost profits, lost data or business interruption, and total liability for any engagement is limited to the fees paid for that engagement.

Governing law

These terms are governed by the laws of Canada and of the province in which Boreal Web Solutions is established, without regard to conflict-of-law rules. Disputes will first be addressed through good-faith discussion.

Changes to these terms

These terms may be updated as the services evolve. The version in effect for a project is the version referenced in its quote or agreement.